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FAQs

I did not book my ticket online but I need to change my booking. How can I do this and Is there a charge?

If you did not book your ticket online you can change it by telephoning our main office on 01481 724059.

Cancellations made 30 days or more before date of travel will receive a full refund less a £2.50 administration charge.

Cancellations made between 7 and 29 days before departure date will receive a refund of 75% of total fare paid.

Cancellations made between 1 and 6 days before departure date will receive a refund of 50% of total fare paid. No refunds are made for cancellations made on day of departure or if you fail to sail as booked.

Do you have any fares available on 'Special Offer'?

Yes, we often put on special offer fares at late notice, check our special offers web page regularly at http://www.sarkshippingcompany.com/offers/offers-from-guernsey for further details. Alternatively you can sign up to our mailing list by inserting your email address into the box shown on the bottom of our home page http://www.sarkshippingcompany.com

Are day return ticket prices all the same no matter which sailing I travel on?

No, you can sometimes obtain a cheaper fare by travelling on our ‘Early Bird Saver’ or ‘Late Bird Half Day Return’ fares. Details of the sailings upon which these fares are available are available on our web page at http://www.sarkshippingcompany.com/fares. Alternatively, when you book online our booking system will automatically calculate the cheapest fare available to you for the sailing times that you have chosen.

Do I have to pay a fuel surcharge?

No all of our prices are fully inclusive.

I booked my ticket online and I need to cancel my booking. How can I do this and Is there a charge?

If you booked your ticket online you can cancel it online through our online facility at http://www.sarkshippingcompany.com/change-your-booking. Cancellations made 30 days or more before date of travel will receive a full refund less a £2.50 administration charge.

Cancellations made between 7 and 29 days before departure date will receive a refund of 75% of total fare paid.

Cancellations made between 1 and 6 days before departure date will receive a refund of 50% of total fare paid. No refunds are made for cancellations made on day of departure or if you fail to sail as booked.

Can I make a booking online for a group of 12 people or more?

Yes, you can make a booking online for up to 20 people per booking. If you wish to make a booking for more than 20 people, please go to http://www.sarkshippingcompany.com/group-bookings and complete the online booking form. Alternatively you can telephone us on 01481 724059 and ask to speak to our Group Bookings department.

Can I book a different number of passengers on the outbound / return journey online?

Yes, when booking online you can have a different number of passengers travelling on the outbound leg of your journey to the return, or vice versa.

Why do I have to give a mobile phone number and / or email address?

We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message of phone call. We use your email address in order to send your booking confirmation. You may also opt in to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.

I booked my ticket online and I need to change my booking. How can I do this and Is there a charge?

If you booked your ticket online and the changes you require do not change the fare into a more expensive one than that originally booked, you can make changes to your booking online through our online facility provding you havent collected your tickets at http://www.sarkshippingcompany.com/change-your-booking. There is no charge when changing your booking online.

What is my booking reference number?

Your booking reference number is the unique booking number that is given to you when you travel with the Isle of Sark Shipping Company Ltd. It will appear on all of our booking confirmations and tickets. You may be asked for this number when collecting your tickets if you booked your tickets online or by telephone.

Can I buy a ticket on the day of sailing?

Yes, you can buy a ticket on the day of sailing by booking online at http://www.sarkshippingcompany.com/book-online. Bookings can be made online up to 30 minutes before the sailing that you wish to travel on departs. You can also make a booking by telephoning our office on 01481 724059 or by calling into our office at White Rock Guernsey or Maseline Harbour, Sark.

How can I book a ticket?

You can book a ticket through our online booking facility at http://www.sarkshippingcompany.com/book-online You can also book a ticket by visiting our ticket offices in Guernsey and Sark, or by telephoning 01481 724059. If you are making a booking online or by telephone it is very important that you call into our ticket office to collect your ticket, passengers will not be allowed to board our vessels without a valid ticket.